Feedback
Compliments, Suggestions and Complaints
At My Personal Loan we pride ourselves on delivering the highest standard of service, and value any feedback you have regarding our performance.
If you would like to compliment a member of our team, or you have a suggestion on how we can improve, we would love to hear from you.
If we make a mistake, or our service has not met your expectations, we also want to know. In all cases, we will keep you updated throughout the entire process.
Your experience at My Personal Loan is important to us.
How to Provide Feedback
Share your thoughts online, via email, or by post—we’re here to listen!
Online Feedback
Complete our online form, and a dedicated Customer Care Consultant will get back to you within four business hours.
Email Us
Send your feedback directly to our team at feedback@mypersonalloan.com.au.
Write to Us
Mail your feedback to: My Personal Loan Customer Care PO Box 96 St Ives, NSW 2075
Dispute Resolution
We are very proud of our service, and the Service Promise we have in place is to ensure that it always exceeds standards and expectations. In the event that you are still not satisfied with the resolution being offered by the dedicated Customer Care Consultant, you may refer your complaint to an External Dispute Resolution (EDR) provider.
Our Australian Securities and Investments Commission (ASIC) approved External Dispute Resolution (EDR) provider is the NSW Government – Fair Trading. It provides you with a free and impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with your financial services and product providers.
You can contact Fair Trading on 1800 138 422 or visit their website: www.cio.org.au