Compliments, Suggestions and Complaints


We are very proud of our service, and the Service Promise we have in place is to ensure that it always exceeds standards and expectations. In the event that you are still not satisfied with the resolution being offered by the dedicated Customer Care Consultant, you may refer your complaint to an External Dispute Resolution (EDR) provider.

Our Australian Securities and Investments Commission (ASIC) approved External Dispute Resolution (EDR) provider is the Credit & Investments Ombudsman (CIO). It provides you with a free and impartial dispute resolution service as an alternative to legal proceedings for resolving complaints with your financial services and product providers.

You can contact CIO on 1800 138 422 or visit their website:


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Success Stories

I have nothing but praise and thanks for the excellent service and support I received from Sharon Wilkerson and the team at My Personal Loan! Sharon was genuine and supportive, and made the process so much easier. I would recommend My Personal Loan and wouldn't hesitate to use them again in the future.

Kerryn C New South Wales

Hi Sharon, I just want to say a quick thank you for all your hard work in organising the finance for my wife’s new car. Not very many finance brokers exhibit the professionalism, dedication and personalised service to their clients like you did. Your insider knowledge of the industry not only saved me time but money as well. You took great care in understanding our financial situation and tailored your services to cater. I have no hesitation in recommending you to anyone...

Gabby & Berna New South Wales

Being a permanent resident with a limited credit history in Australia has caused me no end of headaches and frustration when applying for finance. Once I spoke to Sharon though the process got a whole lot easier! Sharon is a breath of fresh air who can think outside the box to get results. She is organised, timely and very professional and I have no hesitation in recommending her services. I look forward to many more dealings with Sharon in the future.

Richard Hunt New South Wales

Thank you Sharon for your amazing service and assistance with the purchase of our new car. You made the process super easy with the distance we were from you. We will definitely be doing all our financial requirements through yourself.

Chris and Amy Hodges New South Wales

Would highly recommend My Personal Loan to friends and family. Not only did Sharon, my asset financial consultant, make me feel comfortable and well informed throughout the entire process of getting my car loan, she was available at any time to answer any questions I had. Exceptional service.

Lianna Zimmermann Western Australia